Privacy Policy
Last updated: May 1, 2026
This Privacy Policy explains how SAFETRIP TRAVEL AND CONSULTANCY LIMITED (operating the platform under the brand “Hema”) ("SafeTrip", "Hema", "we", "us") collects, uses, shares, and protects personal data when you use our website, applications, AI features, and support services (the "Platform").
This Policy is designed to align with:
- Turkish Personal Data Protection Law No. 6698 (KVKK);
- EU General Data Protection Regulation (GDPR), where applicable;
- international best practices for digital services.
1. WHO WE ARE
Controller: SAFETRIP TRAVEL AND CONSULTANCY LIMITED (Hema)
Address: ŞHT. ÜSTĞM. MUSTAFA ORHAN SOK. ÖZTEK 29 APT. D.3 YENİŞEHİR LEFKOŞA
Email: info@hema24.com
We act as the data controller for most processing described in this Policy. In certain cases (e.g., when you engage a local lawyer), those parties may act as independent controllers.
2. DATA WE COLLECT
2.1 Information you provide
- Name, email, phone number
- Account credentials
- Travel details (destination, dates)
- Case descriptions and messages
- Documents you upload (fines, contracts, notices, etc.)
2.2 Automatically collected data
- Device information (IP address, browser, OS)
- Usage data (pages visited, interactions)
- Log data (timestamps, actions)
2.3 Sensitive data
Depending on your case, you may provide:
- legal or dispute-related information
- identity documents
- potentially sensitive personal data
We process such data only when necessary and with appropriate safeguards.
3. PURPOSES OF PROCESSING
We process your data to:
- provide AI-based legal guidance
- analyze documents and generate responses
- manage accounts and subscriptions
- coordinate support and lawyer escalation
- process payments
- improve the Platform
- ensure security, fraud prevention, and compliance
4. LEGAL BASIS
Depending on jurisdiction, we rely on:
- Contract performance (providing services)
- Legal obligations (compliance with laws)
- Legitimate interests (service improvement, fraud prevention)
- Consent (for specific features or sensitive data where required)
5. SHARING OF DATA
We may share data with:
5.1 Service providers
- hosting providers
- payment processors
- analytics tools
- AI model providers
5.2 Legal partners
- local lawyers and law firms (only when you request or approve escalation)
5.3 Authorities
- when required by law or legal process
5.4 Business partners
- travel agencies or corporate clients (if you use the service via them)
We do not sell your personal data.
6. INTERNATIONAL TRANSFERS
Your data may be transferred across countries (including outside Türkiye or the EU).
Where required, we use:
- contractual safeguards
- adequate protection mechanisms
- standard contractual clauses
7. DATA RETENTION
We retain personal data only as long as necessary for:
- providing services
- complying with legal obligations
- resolving disputes
After that, data is deleted or anonymized.
8. SECURITY
We implement technical and organizational measures to protect data, including:
- encryption (where applicable)
- access controls
- monitoring and logging
However, no system is 100% secure.
9. YOUR RIGHTS
Depending on your jurisdiction, you may have the right to:
- access your data
- correct inaccurate data
- delete your data
- restrict processing
- object to processing
- request data portability
To exercise your rights, contact us at info@hema24.com.
10. COOKIES AND TRACKING
We may use cookies and similar technologies to:
- operate the Platform
- analyze usage
- improve performance
You can manage cookie preferences via your browser settings.
11. THIRD-PARTY LINKS
The Platform may contain links to third-party services. We are not responsible for their privacy practices.
12. CHILDREN
The Platform is not intended for users under 18 without parental or guardian consent.
13. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Updates will be posted on the Platform.
14. CONTACT
For privacy-related questions or requests:
SafeTrip / Hema processes personal data only as necessary to provide legal support services and protect users during travel.